Industry standard

8×8 XCaaS Sets New Industry Standard for Reliability; Provides the world’s first 99.999% platform-wide SLA, both on UCaaS and CCaaS

CAMPBELL, Calif .– (COMMERCIAL THREAD) –8×8, Inc. (NYSE: EGHT), a leading cloud-integrated communications platform, today announced the first platform-wide 99.999% global availability SLA, funded by a cloud solution integrated UCaaS and CCaaS, setting a new industry benchmark for reliable cloud communications. 8×8 XCaaS (eXperience Communications as a Service), which is based on resiliency, security and compliance EXperience 8×8 communication platform, now offers enhanced uptime guarantee for organizations requiring the highest levels of reliability in distributed offices and workforces.

“Ensuring that our more than 3,500 employees across and more than 700 offices in the United States are always connected is key to maintaining the high level of service our customers expect on a daily basis,” said Mobashir Ahmed, IT manager of the Loya Group. Insurance. “The 8×8 XCaaS platform-wide availability SLA gives us peace of mind by providing the quality of service and reliability we need to keep our employees and contact center agents staying there. productive and improve the customer experience. ”

Leveraging a geographically redundant cloud infrastructure spanning 35 regions of the world, 8×8 delivers high-quality, reliable global connectivity for superior business resiliency and data residency compliance. Advanced 8×8 and patented architecture Global reachRouting technology ™ provides the high level of reliability and service assurance that organizations need to successfully run their operations. Highlights include:

  • Four levels of redundancy at infrastructure, platform, data and geographic layers.

  • Global Reach ™ patented routing technology delivers high availability and superior voice and video quality around the world.

  • Connectivity with more than 40 leading public switched telephone network (PSTN) operators worldwide for optimal voice quality, coverage and redundancy, providing PSTN Replacement Services and Global Calling Plans in 43 countries.

  • 35 redundant, cloud-independent regions providing high availability, active-active service delivery and global coverage.

  • Real-time metrics and 24/7 observability with two redundant network operations centers in the US and EU.

  • Transparent public site providing detailed information actual status to monitor the latest network and service conditions.

“Today more than ever, companies recognize that the availability and reliability of employee and contact center communications are critical to success, especially when moving to a hybrid workforce,” said Zeus Kerravala, Founder and Senior Analyst at ZK Search. “They expect the highest levels of service, and the 8×8 XCaaS Global SLA for employee and contact center communications gives organizations a single point of accountability and trust. ”

8×8 XCaaS is a single-vendor cloud solution for employee and customer engagement, and includes call center, voice, videoconferences, team chat and CPaaS API and integrable applications.

“Global organizations leading hybrid workforce initiatives recognize the critical importance of maximizing productivity and responsiveness while ensuring operational resiliency,” said Dejan Deklich, Director of Products at 8×8, Inc. “Deliver A 99.999% uptime SLA between UCaaS and CCaaS is an industry achievement that sets the bar higher for cloud communications. This is only made possible because 8×8 XCaaS is built on an integrated, single-vendor technology platform, which enables organizations around the world to focus on growing their business by exceeding their employee communication goals and customer engagement.

About 8×8, Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading provider of software as a service of 8×8 XCaaS, an integrated contact center, voice, video, chat and API solution built on a global cloud communications platform. 8×8 empowers all employees around the world to connect individuals and teams so they can collaborate faster and work smarter. Real-time business intelligence and analytics provide businesses with unique insights across all interactions and channels so they can delight end customers and accelerate their business. For more information visit www.8×, or follow 8×8 on LinkedIn, Twitter and Facebook.

8×8® and 8×8 X Series ™ are trademarks of 8×8, Inc.